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Definitions:

  1. TBTC

    1. The Bears Trading Company

      1.  The Company, provider of the High Tea

  2. AHT

    1. Afternoon High Tea

      1. The product

  3. No Show

    1. Not arriving for the AHT booking

Booking:

  1. Bookings for AHT can be made in the following ways:

    1. Phone

      1. Calling 01227 264950

  2. In person

    1. At TBTC shop front located at 134 Tankerton Road, Tankerton on Sea, Kent, CT5 2AN.

  3. Email

    1. By submitting an email request to thebearstradingcompany@gmail.com with the subject line ‘Booking’

  4. By submitting the contact form on the TBTC website www.thebearstradingcompany.co.uk

  5. When contact is made the following details will be taken

    1. Date

    2. Time

    3. Name

    4. Contact number

    5. Quantity

    6. Dietary Requirements including (but not limited to)

      1. Food allergies

      2. Food intolerances

      3. Food preferences

      4. Religious needs

      5. Cultural needs

    7. We will endeavour to meet your requirements and you will be advised if we cannot.

  6. Booking via Telephone:

    1. A message will be sent via text to the number provided in Section 5, with the bank transfer details needed to submit payment using online banking.

      1. Telephone number and name will be stored in our booking system for 1 year and not used for marketing other details will not be stored.

  7. Booking via Email:

    1. An email reply will be sent with the bank transfer details needed to submit payment using online banking.

      1. Telephone number and name will be stored in our booking system for 1 year and not used for marketing other details will not be stored.

  8. In person:

    1. The contact details as listed in Section 5, will be recorded in our booking system.

      1. Telephone number will be stored in our booking system for 1 year and not used for marketing other details will not be stored.

  9. Via website contact form:

    1. An email reply will be sent with the bank transfer details needed to submit payment using online banking.

      1. Telephone number will be stored in our booking system for 1 year and not used for marketing other details will not be stored.

Payment:

  1. Payment will be taken at time of booking for the full amount

    1. Voucher number will be required at time of booking and voucher will need to be handed in upon arrival for your AHT.

    2. Paw token gift vouchers can be used to pay the balance

 

 

 

Cancellation:

 

  1. AHT bookings can be cancelled prior to booked time.

    1. More than 24 hours –

      1. AHT can be rebooked to another day

    2. Less than 24 hours –

      1. High Tea can be collected as a take away

        1. These will need to be collected from TBTC on the day of the booking and no earlier than the booked time of the AHT

    3. No Show –

      1. No refund or transfer will be provided.

 

Usage

 

  1. The Bears Trading Company provides an Afternoon High Tea for ONE (1) person

    1. Either adult or child

      1. Adult in relation to an AHT is over the age of 13 years and 1 day.

      2. Child in relation to an AHT is over the age of 4 and under the age of 13 years.

  2. The AHT can not be booked to share.

    1. Minimum of TWO (2) AHT’s must be booked.

      1. A table charge of 50% of the AHT price per person seated will be incurred to allow sharing

        1. TBTC reserve the right to withhold the product until this balance has been paid

      2. No drinks will be inclusive for anyone seated at the table and not booked for an AHT.

  3. English breakfast tea is included.

    1. This includes decaffeinated tea.

  4. Americano Coffee regular size is included.

    1. This includes decaffeinated tea.

  5. Other guests may join the table.

    1. The guest/s will be required to order from the menu prior to the arrival of the AHT to the table.

      1. The order for food will be charged at the standard menu price.

      2. The order for beverages will be charged at the standard menu price.

Exclusions:

 

  1. Drinks not included in the price of an AHT are:

    1. Mocha

    2. Large Americano

    3. Cappuccino

    4. Espresso

    5. Flat White

    6. Latte

    7. Hot Chocolate

    8. Speciality Tea’s

    9. Milkshakes

    10. Iced Coffee

    11. Alcoholic drinks

      1. Non alcoholic variations of

    12. Bottled soft drinks

      1. Folkingtons soft drinks are included in the children's AHT

    13. Promotional drinks

    14. Seasonal specials

  2. Extras that are not included are:

    1. Flavoured Syrups

    2. Ice cream

  3. Any and all items listed on the menu not provided in the Usage Section above.

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