Definitions:
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TBTC
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The Bears Trading Company
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The Company, provider of the High Tea
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AHT
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Afternoon High Tea
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The product
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No Show
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Not arriving for the AHT booking
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Booking:
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Bookings for AHT can be made in the following ways:
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Phone
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Calling 01227 264950
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In person
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At TBTC shop front located at 134 Tankerton Road, Tankerton on Sea, Kent, CT5 2AN.
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Email
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By submitting an email request to thebearstradingcompany@gmail.com with the subject line ‘Booking’
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By submitting the contact form on the TBTC website www.thebearstradingcompany.co.uk
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When contact is made the following details will be taken
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Date
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Time
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Name
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Contact number
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Quantity
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Dietary Requirements including (but not limited to)
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Food allergies
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Food intolerances
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Food preferences
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Religious needs
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Cultural needs
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We will endeavour to meet your requirements and you will be advised if we cannot.
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Booking via Telephone:
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A message will be sent via text to the number provided in Section 5, with the bank transfer details needed to submit payment using online banking.
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Telephone number and name will be stored in our booking system for 1 year and not used for marketing other details will not be stored.
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Booking via Email:
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An email reply will be sent with the bank transfer details needed to submit payment using online banking.
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Telephone number and name will be stored in our booking system for 1 year and not used for marketing other details will not be stored.
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In person:
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The contact details as listed in Section 5, will be recorded in our booking system.
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Telephone number will be stored in our booking system for 1 year and not used for marketing other details will not be stored.
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Via website contact form:
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An email reply will be sent with the bank transfer details needed to submit payment using online banking.
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Telephone number will be stored in our booking system for 1 year and not used for marketing other details will not be stored.
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Payment:
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Payment will be taken at time of booking for the full amount
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Voucher number will be required at time of booking and voucher will need to be handed in upon arrival for your AHT.
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Paw token gift vouchers can be used to pay the balance
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Cancellation:
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AHT bookings can be cancelled prior to booked time.
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More than 24 hours –
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AHT can be rebooked to another day
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Less than 24 hours –
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High Tea can be collected as a take away
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These will need to be collected from TBTC on the day of the booking and no earlier than the booked time of the AHT
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No Show –
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No refund or transfer will be provided.
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Usage
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The Bears Trading Company provides an Afternoon High Tea for ONE (1) person
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Either adult or child
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Adult in relation to an AHT is over the age of 13 years and 1 day.
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Child in relation to an AHT is over the age of 4 and under the age of 13 years.
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The AHT can not be booked to share.
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Minimum of TWO (2) AHT’s must be booked.
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A table charge of 50% of the AHT price per person seated will be incurred to allow sharing
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TBTC reserve the right to withhold the product until this balance has been paid
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No drinks will be inclusive for anyone seated at the table and not booked for an AHT.
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English breakfast tea is included.
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This includes decaffeinated tea.
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Americano Coffee regular size is included.
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This includes decaffeinated tea.
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Other guests may join the table.
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The guest/s will be required to order from the menu prior to the arrival of the AHT to the table.
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The order for food will be charged at the standard menu price.
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The order for beverages will be charged at the standard menu price.
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Exclusions:
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Drinks not included in the price of an AHT are:
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Mocha
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Large Americano
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Cappuccino
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Espresso
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Flat White
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Latte
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Hot Chocolate
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Speciality Tea’s
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Milkshakes
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Iced Coffee
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Alcoholic drinks
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Non alcoholic variations of
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Bottled soft drinks
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Folkingtons soft drinks are included in the children's AHT
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Promotional drinks
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Seasonal specials
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Extras that are not included are:
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Flavoured Syrups
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Ice cream
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Any and all items listed on the menu not provided in the Usage Section above.